Privacy Policy

This privacy policy explains how Estrela Studio (Pty) Ltd (registration number: 2021/964915/07), located at 21 Roodehek Street, Gardens, Cape Town, South Africa, 8001 (“Estrela Studio”, “we”, “us”), collects, uses, and protects your personal information.

For any privacy-related queries, you can contact us at accounts@estrela.studio or on +27 (0)78 054 8476.

We may collect and process information when you interact with us, including your name, email, phone number, business name, project and account data, marketing preferences, technical data such as IP address or browser details, and financial records such as invoices and billing details. We do not knowingly collect sensitive personal information unless required by law or expressly provided by you.

Information is collected directly from you when you email, call, or complete a form, through our website via cookies and analytics, and from third-party tools including Prismic (content management), Mailchimp (newsletters), and Google Analytics.

We do not sell your information. We may share it with service providers such as Prismic, Google, or Mailchimp, with professional advisors like accountants or legal counsel, with regulators or authorities when required by law, or in the case of a business transfer such as a merger or acquisition. All third parties are required to handle data responsibly and only for the agreed purpose.

Our website uses essential cookies for functionality and analytics cookies (Google Analytics) to understand usage. You can control cookies through your browser settings. If disabled, some parts of the site may not work properly.

Some of our service providers may process data outside South Africa. Where this happens, we take reasonable steps to ensure your data is protected in line with POPIA requirements.

Financial and contractual records are kept for at least 7 years to meet tax and audit compliance. Marketing data is kept until you unsubscribe or ask us to remove it. Client and project files are kept only as long as necessary for the purposes collected.

Under South Africa’s Protection of Personal Information Act (POPIA), you may request to access the personal information we hold about you, correct or update inaccurate information, request deletion of your personal information where legally possible, or withdraw consent for marketing or other processing. Requests can be made by emailing accounts@estrela.studio. We may require proof of identity before actioning a request.

Our services are not directed at individuals under 16. We do not knowingly collect information from children.

We use appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

We may update this policy from time to time. The latest version will always be posted on our website with the date of revision.

If you have concerns about how your personal information is handled, please contact us first at accounts@estrela.studio. You may also lodge a complaint with the Information Regulator of South Africa (www.justice.gov.za/inforeg/).